General Terms of Business

The operating conditions are determined in accordance with the Consumer Protection Act.

Customer

Buyer is any legal or natural person who makes an order and payments in the internet store https://skorpion-dnc.hr

Inability to conclude a contract

Pursuant to the Consumer Protection Act, the contract on behalf of and for the account of a minor or a person who is completely inactive may only be made by their legal representatives. Partially business-capable persons can contract only with the consent of their legal representative.

Seller

The seller is the company Škorpion DNC d.o.o., PJ: Kralja Zvonimira 70, 10000 Zagreb.

Prices

All prices in the skorpion-dnc.hr web store are expressed in euros (€) and include value added tax (VAT). Shipping costs are not included in the product price. The company Škorpion DNC d.o.o. reserves the right to change the price at any time. Skorpion-dnc.hr reserves the right to cancel an order if there is an obvious error, for example an incorrectly stated price on the website.

Despite our daily efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, but also in the event that the price of the item changes during order processing, skorpion-dnc.hr will allow the customer to cancel the purchase.

The process of entering the price on the website for each product is subject to multi-level control, but regardless, there is a possibility of an error, since it is an automatic entry. Such situations are extraordinary and the service provider apologizes to its customers in advance for them, because it will be forced to inform them about the situation, the wrong price for a certain product and the impossibility of delivery according to the customer's specific order. We reserve the right to cancel an order with an incorrect price.

Ordering

The products are ordered through the cart and are irrevocable. In the event that the seller is not able to deliver the product because the ordered product is not in stock or can not be ordered from the supplier, the seller will inform the customer in writing or orally that he can cancel the order or possibly accept a new delivery deadline. If the buyer refuses to receive the correct and undamaged goods he has ordered, the trader has the right to demand from the customer the reimbursement of all manipulative delivery costs.

Payment methods

By cash (cash on delivery of goods)
Virman (the bid is issued for the order with the included delivery costs, if any, and the payment information and is sent by e-mail or fax)
Online cash payment (one-time and one-off)

Online payment is made through the HT Pay Way billing system

Security Statement

T-Com Pay Way applies state-of-the-art data protection standards - Secure Socket Layer (SSL) protocol with 128-bit encryption and MD5 algorithm. The ISO 8583 protocol ensures that data exchange between the T-Com system and the credit card authorization centers is carried out in a private network, which is protected from the unauthorized access to a double layer of firewalls.

Goods

The Škorpion DNC Web Store sells fishing gear, which is individually described. Prices for the Croatian market are expressed in euro (€) with the VAT included.

Photos and Descriptions

Photos and descriptions of individual products are obtained from the manufacturer / supplier or downloaded from the Internet and do not necessarily have to be identical. We reserve the right to make mistakes in the description and product pictures.

Terms of sale

Guarantee

All mechanical products at http://www.skorpion-dnc.hr Internet store have a minimum one-month warranty, and depending on the manufacturer's warranty, it can be up to one year. The account also serves as a Warranty Card and is delivered to the buyer along with the product. The buyer is obligated to keep the bill for the entire duration of the warranty period. The account is the only document with which the customer can exercise his rights.

Service Conditions

The importer guarantees that the product, if used correctly and in accordance with the accompanying instructions, will function properly within the warranty period. The manufacturer's network of service providers undertakes to remove at your own expense at your own (or contractual) service premises any defects and technical defects of the products that have arisen at normal use during the warranty period. If, within the statutory deadline, upon receipt of the service product, the fault is not rectified, the service is obligated to replace the product with the new (or return the money), in agreement with the Seller.

Annulment of contract

The buyer may cancel the order, not mentioning this reason within fourteen (14) days. The cancellation deadline for the order starts from the day the customer received the product. The buyer must inform the seller of the cancellation order in info@skorpion-dnc.hr or on 01 / 2322-515. The order is considered to be canceled when the seller receives notice. In case of cancellation of the order, the buyer is obliged to return the product to the seller at his own expense within 3 days at the latest. The product that the buyer returns to the seller must be in the original packaging, unopened (without a shipped warranty hologram) with all parts, undamaged and completely correct. The product can not be returned if any repairs or repairs are carried out on the product, and if the error has occurred with improper or inadequate handling.
The products used can not be returned.
The right to terminate a contract is in accordance with the Consumer Protection Act under Article 45, which refers to the termination of contract termination contract:
- any contract concluded by means of distance communication, to which the rules contained in this of the Act, the consumer may, without giving reasons for that reason, terminate within 14 working days
- in the case of the conclusion of a contract on the sale of the product, the time period referred to in paragraph 1 of this Article begins to run from the day when the consumer received product, assuming that the prior notification to the consumer was provided to the consumer referred to in Article 44 of this Act.

You can electronically fill out a copy of the one-off termination contract form and send it to: info@skorpion-dnc.hr

The form can be downloaded here: One-sided end of contract form.

Material Defects are solved in accordance with the Mandatory Obligations Act:

More about this can be read on the links:

Consumer protection for material defects of purchased products

Ministry of Economy

Material defects and warranty

Seller's liability for material defects in things

National newspapers

Complaints and Objections

If you find that, during the first use, the product that you have received is incorrect or you are not satisfied with it, please contact us and follow these steps:

PPlease send us information by order number, account number or your username and description of the complaint by e-mail to damir.cuglin@zg.t-com.hr, by phone at 01/2322-515.

We will send you a confirmation of receipt of the complaint and, based on your description of the complaint, information about it:

can the product replace for a new,
can the product return the money,
or that the product should be sent to an authorized service.

In cases where the product can be replaced for the new one and when the product can return the money, we will send to you the delivery service that collects the advertised product and returns it to our warehouse. When the product arrives at the warehouse, we will send you a notification of money back / sending the replacement product. Money back / replacement for a new product will be made within 2-3 days, but not later than 15 days later. Otherwise contact us by phone at 01/2322-515 or by e-mail at damir.cuglin@zg.t-com.hr

In case the product needs to be sent to an authorized service, we will send you all the details of the authorized service.

If the shipment is damaged in transport, such damages are visible when picking up the shipment and in this case please do not take over the shipment. Please contact us to check the shipment status as soon as possible and send us a new one.

Refunds

Pursuant to the Consumer Protection Act you are authorized to terminate the contract unilaterally by not giving reasons for this within 14 days of the date of delivery of the Product and you are in accordance with Article 77, paragraph 5 of the Consumer Protection Act.

Exclusion of the right to terminate the contract

Pursuant to the Consumer Protection Act, Articles 46 and 48, the buyer is not entitled to termination of the contract, in the case of a contract:
- on the provision of the service and if the provision of the service, with explicit consent of the customer, began before the expiry of the term of the product, in which the consumer was entitled to seek termination of the contract (inability to cancel the goods in the process of delivery)
- sale of products or services whose price is dependent on fluctuations in the financial market
- sale of products made on the basis of customer specifications, products made solely for the buyer or product which, by its nature, can not be returned or is subject to rapid degradation
- sale of newspapers, periodicals and magazines

Inability to deliver by the seller

In the event of the seller failing to deliver the product because the ordered product is not in stock or can not be ordered from the supplier, the seller will either notify the customer in writing or orally, who can cancel the order or possibly accept a new delivery deadline. If the consumer chooses to cancel the order, the seller will return the money back to the buyer as soon as possible, but not later than 30 days.

Complaints and objections

Pursuant to the Consumer Protection Act, Article 8, paragraph 2 (NN., br.79/07., 125/07-isp., 79/09. i 89/09. -isp.), the customer may, Complaints and Complaints Send to Email: damir.cuglin@zg.t-com.hr. All comments and objections to Škorpion DNC d.o.o. will reply within a maximum of 15 days.

Dispute resolution

Any dispute between the Seller and the Buyer will be resolved by agreement and by peaceful means, otherwise the Court shall have jurisdiction in the place of the vendor's seat.
By buying a product the buyer accepts the terms of business.
Škorpion DNC d.o.o. reserves the right to change these terms and conditions without prior notice.

Statement on the Protection and Collection of Personal Data and their Use

Škorpion DNC d.o.o. appreciate and respect the privacy of your customers, we therefore undertake to make the data entered in the bill private and will not be used for marketing purposes. We are committed to providing personal data protection by collecting only the essential, basic customer information required to meet our obligations. All customer information is strictly kept and only available to employees who are required to do this. All employees of Scorpion DNC d.o.o. and business partners are responsible for adhering to the privacy principles. We undertake to change the use of private data for marketing purposes in an eventual manner, announce a change, and give customers the opportunity to decide whether or not to participate in marketing activities and allow them to opt out.